FAQs

Home / FAQs

Frequently Asked Questions

If you are looking for information for the first time, we recommend reading through each of these sections in the order in which they are presented.

Click here for a Stairlift Comparison Table. The table shows the available features and dimensions of some of our popular models. Also please have a look at the other pages of our website where there are further details of specific makes and models. And if you don’t find what you are looking for, please visit our contact page and let us know.

Basics:

  • Are my stairs suitable?
  • Is the stairlift fitted to the wall and/or the stairs?
  • How much do stairlifts cost?
  • How much does a stairlift cost to run?
  • How do I measure up for a stairlift?

Reconditioned:

Should I buy a new or reconditioned stairlift?
Do reconditioned stairlifts have the same guarantees?

Installation:

If I buy a stairlift, how soon will it be fitted?
How long will the installation take?

Operation:

How is the stairlift operated?
How does more than one person use the stairlift?
Are stairlifts noisy?

Power Supply:

Is there a lot of unsightly wiring?
What happens if there is a power cut?
What power supply does the stairlift require?
Do I have to maintain the batteries?

Obstructions:

Will a radiator or a piece of furniture at the foot of the stairs be in the way?
Will the door at the bottom of the stairs be a problem?

Others:

What are the weight restrictions?
We have a fan stair at the top, would a platform installation be better?
What do I get for my money?
What if I cannot manage the swivel seat?
Can other people use the stairs when a stairlift is fitted?
What happens if I want to resell my stairlift?
Would you recommend renting a stairlift?
Do I pay VAT?

Q. Are my stairs suitable?

A. Stairlifts can be installed in some narrow and winding staircases. Many stairlift models have a compact carriage and rail projecting only 20inches from the wall and have folding arms, seat and footrest giving only a 12 or 13 inch depth from the wall when folded. Others are also well suited to negotiating bends, intermediate landings and corridors. This does depend on the size and height of the user. To give yourself a rough guide; if possible have the user sit in a dining room chair, sideways on, at the bottom of the staircase, and see if their knees are close to the opposite wall. Though this is purely a rough guide; if in any doubt please contact us or Tel. 0800 00 15 444 or: 0808 16 00 210.back to top

Q. Is the stairlift fitted to the wall and/or the stairs?

A. The stairlift rail is fitted directly to the tread of the stairs and not to the wall. Attachments are made through the floor covering of the stairs via shoes, or cleats, and there are normally 3 or 4 cleats to a straight staircase. If, or when, the stairlift is removed, there will be no damage left to the staircase.back to top

Q. How much do stairlifts cost?

A. Reconditioned models for straight stairs usually vary from about £795 to about £1,295. Curved rail stairlifts vary depending on the complexity of the bends in the stairs, but usually start from about £2,895. Please have a look at our price list and contact us or telephone 0800 0015444 or 0808 16 00210 for a free quotation.back to top

Q. How much does a stairlift cost to run?

A. Most models have a low voltage motor powered by a sealed battery unit of 24v-26v, or low power AC electric motors making the running cost un-noticeable.back to top

Q. How do I measure up for a stairlift?

A. This should be a straight measurement from the nose of the top step to the floor, at the foot of the stairway. Please refer to the diagram on the attached document (click here… pdf-icon).

How to measure for a stairlift
How to measure up for a stairlift

Q. Should I buy a new or reconditioned stairlift?

A. Reconditioned quality stairlifts made by top brands like stannah are excellent value for money as they are built to last. For example, Stannah’s latest top of the range Solus/Sofia sell new for around £3000. Assured Stairlifts supply these for under £1200 after reconditioning. The Stannah Saxon model is also around £2600 new, but Assured Stairlifts supply these from £875 reconditioned. These prices include delivery, installation and 12 months guarantee with on site call out service included 365 days a year. Buying reconditioned also helps save the enviroment and the future of our planet! For more information or a quote please telephone 0800 0015444.back to top

Q. Do reconditioned stairlifts have the same guarantee?

A. Some companies only offer a 6 months warranty. New or small companies will not be able to offer the important ’24 hour call out service’. In the unfortunate event of a breakdown you may be left without service. Always be wise, as the old saying goes ‘you get what you pay for’ which could be dangerous goods,poorly fitted and unsafe to use. All our prices include a 12 months guarantee and 24 hour call out. All our stairlifts we supply are cleaned, tested and have new wiring & batteries. We also fit any parts required so you can rest assured your stairlift will be safe and reliable for many years to come.

Q. If I buy a stairlift, how soon will it be fitted?

A. Normally, if you purchase a reconditioned straight stairlift, it can be fitted in about 2-1 days. Some companies offer a faster installation should your case be urgent. However, should your stairlift need to be a curved rail model, the installation lead time will be longer, being approximately 1 to 5 weeks as the rail is custom made for your property.back to top

Q. How long will the stairlift installation take?

A. A stairlift can normally be installed within an hour or two. Curved stairlifts usually take an hour or so longer. With Assured Stairlifts’ engineers there will be no fuss or mess. All carry vacuum cleaners and will clean up, test your stairlift thoroughly, and demonstrate how to operate it.back to top

Q. How is the stairlift operated?

A. Most models have an easy to use toggle switch on one of the arm-rests. Some have two large buttons for up and down. Either type of control requires a ‘constant-pressure’ to activate. At the end of the journey, the lift will stop automatically and most provide an audible sound.back to top

Q. How does more than one person use the stairlift?

A. Most installations have call-and-send remote controls either hand-held or wall-mounted or both. One located at the top of the stairs and the other at the bottom. Please note: many stairlift companies charge extra for these. Assured Stairlifts offer these as a free extra on installation should they be required (excluding some outdoor models).back to top

Q. Are stairlifts noisy?

A. Most models are almost silent.back to top

Q. Is there a lot of unsightly wiring?

A. Wiring connects from a point on the stairlift rail to the nearest available plug point. Our engineers will do their best to conceal the wiring as neatly as possible.back to top

Q. What happens if there is a power cut?

A. With a mains powered lift, the stairlift will stop. Most modern stairlifts are DC powered. If the mains power supply fails then batteries will power the lift for about seven or eight trips. A battery powered stairlift will only stop if the batteries become flat at any time. Stairlifts have warning indicators when a battery is low but charge automatically when the lift is parked over a charging point, usually at the top and bottom of the staircase.back to top

Q. What power supply does the stairlift require?

A. Connection is normally to the nearest 13amp socket.

Q. Do I have to maintain the batteries?

A. Most stairlifts now employ D.C. power with battery packs housed within the stairlift, or mounted on the wall nearby. The battery pack recharges when the stairlift is in its parked position.back to top

Q. Will a radiator or a piece of furniture at the foot of the stairs be in the way?

A. Any form of obstruction at the foot of the stairs will probably have to be moved, but see below regarding doors and hinged tracks.back to top

Q. Will the door at the bottom of the stairs be a problem?

A. The bottom couple of feet of track can be hinged to fold upwards out of the way. A hinged track can be either manually raised and lowered, or powered.back to top

Q. What are the weight limits?

A. Normally a stairlift is limited to 19 stones, but there are various heavy-duty options available to carry up to 25 stones.back to top

Q. We have a fan stair at the top, would a platform installation be better?

A. A curved stairlift will be the safest and easiest to use option. We can also supply straight Acorn/Brooks stairlifts with transfer platforms to some fan top staircases, please contact our office on 0800 0015444.back to top

Q. What do I get for my money?

A. Our stairlift packages include a high quality stairlift, with a 12 month warranty including parts and call out, connection to power, swivel seat, two remote controls, lap safety belt and a key switch to immobilise the stairlift (to prevent unauthorised use) as standard.back to top

Q. What if I cannot manage the swivel seat?

A. Most models of stairlifts have an option for a powered, motorised, swivel seat.back to top

Q. Can other people use the stairs when a stairlift is fitted?

A. Yes, all stairlifts fold flat against the wall when not in use and track rails extend less than 1ft out from the wall. Also, when a stairlift is not in use, it will be parked at either the top or bottom of the stairs (though curved rail stairlifts can be set to park on the bend, if required).back to top

Q. What happens if I want to resell my stairlift?

A. Give us a call and we’ll offer a buy back price for your stairlift. As we supply reconditioned stairlifts, we are always interested in buying lifts back. Your stairlift may need to be inspected by one of our engineer to enable us to make a fair offer.back to top

Q. Would you recommend renting a stairlift?

A. This might be a cheaper option if the stairlift is required temporarily.back to top

Q. Do I pay VAT?

A. Certain Mobility Aids including Stairlifts are VAT free, providing that a VAT Exemption Form is filled in at the time of purchase.